WFPG strengthened care delivery after a breach.
Secure cloud access, HIPAA-minded protection, and proactive support for a growing pediatric practice with three Oregon locations.
Willamette Falls Pediatric Group needed technology that could support providers, rotating staff, patient care, and compliance obligations without overwhelming a budget-conscious practice. After a major data breach made the stakes clear, Covenant helped build a more secure, modern, and manageable foundation.
Case study snapshot
The challenge
WFPG grew from an OHSU satellite into a thriving three-location practice, but its technology needed to catch up quickly.
A complete IT environment had to be built
The practice needed an infrastructure foundation that could support growth, providers, staff, and patient operations.
HIPAA obligations touched every location
Patient data, access, communication, and records needed to be managed with healthcare obligations in mind.
Paper records were giving way to EHR
The move to Electronic Health Records required dependable systems, access, integration, and support across offices.
Rotating staff needed secure data access
Staff working across Oregon City, Canby, and West Linn needed consistent access without creating unnecessary exposure.
A data breach made the risk urgent
The practice needed to strengthen its security posture after a major breach made the consequences real.
The plan had to fit the mission
With 40% of patients on Medicaid, the technology plan had to be practical, right-sized, and financially sensitive.
Why Covenant
WFPG needed a practical partner who could balance healthcare security, daily operations, and the financial realities of pediatric care.
Why Covenant: WFPG needed more than a technical vendor. The practice needed a partner who understood healthcare’s compliance demands, the realities of pediatric care, and the financial constraints of a Medicaid-heavy patient population. Covenant built a security-first foundation sized to the practice’s mission.
What Covenant did
The work focused on modernizing the practice, improving secure access, strengthening Microsoft security, and providing ongoing support WFPG could count on.
Migrated to SkyDesk365
Covenant moved WFPG to SkyDesk365 and consolidated server infrastructure so providers and staff could work from a more reliable, centralized environment.
Integrated EHR across locations
Electronic Health Records were connected across all offices, supporting the practice’s move away from paper-based processes.
Deployed RingCentral VoIP
Modern voice helped support communication across the practice’s three offices and the people serving patients every day.
Strengthened Microsoft security
Covenant deployed Microsoft 365 Business Premium security, Fortify cyber hardening, MFA, and improved email security.
Enabled secure access for rotating staff
HIPAA-minded remote access and virtual desktops helped staff move between locations more smoothly and securely.
Provided ongoing IT support
Weekly check-ins, rapid response, and strategic technology planning gave WFPG a proactive partner instead of reactive support alone.
Results and impact
WFPG gained a modern IT foundation that supports care, security, and staff mobility across three locations.
- A modern, consolidated IT foundation across three pediatric locations
- A stronger, HIPAA-minded security posture after the breach
- Seamless, secure access for providers and rotating staff
- Technology sized to the practice’s budget and patient-care mission
Care access became easier
Providers and staff could reach the systems they needed across offices with less friction.
Security became more intentional
Microsoft security, MFA, email protection, and Fortify helped raise the baseline after a breach.
Operations became more consistent
Weekly check-ins and ongoing support gave WFPG a steadier operating rhythm.
The plan stayed right-sized
The technology roadmap respected the financial realities of a practice serving many Medicaid patients.
Client quote
For WFPG, the right technology partner had to understand both security and the economics of pediatric care.
“Covenant understands that pediatricians are among the lowest-paid doctors, and with 40% of our patients on Medicaid, we operate almost like a nonprofit. They’ve been incredibly sensitive to our financial constraints while ensuring we have the technology we need.”
Dr. Christina Grucella, Founder, WFPGSecurity without losing sight of the mission
WFPG needed protection, access, and modernization, but it also needed a partner who could make practical recommendations that fit the budget realities of pediatric healthcare.
Looking ahead
The partnership continues to evolve as WFPG improves operations, communication, cybersecurity, and staff support.
Reduce paper-based processes
Continue streamlining patient intake and practice workflows so staff can spend less time on manual steps.
Improve secure communication
Enhance communication systems across locations while keeping patient data protection in view.
Continue cyber hardening
Add and mature security controls as the practice grows and the threat landscape changes.
Support operational efficiency
Keep technology aligned to how providers and staff actually work across locations.
Maintain ongoing support
Use weekly check-ins and rapid response to keep everyday IT issues from becoming care disruptions.
Keep the roadmap practical
Balance security, modernization, and budget sensitivity as the practice continues serving its community.
Related Covenant solutions
WFPG’s work connects cloud desktop access, Microsoft security hardening, healthcare-minded readiness, voice, and ongoing IT support.
SkyDesk365
Secure cloud desktops that give teams consistent access while keeping business data centrally protected.
Explore SkyDesk365Fortify
Microsoft cyber hardening across identity, email, devices, data protection, governance, and AI readiness.
Explore FortifyMicrosoft 365 Cloud Solutions
Implement, secure, support, and optimize the Microsoft environment your team uses every day.
Explore Microsoft 365Compliance Readiness Program
Prepare controls and evidence for healthcare, regulated, and security-driven requirements.
Explore compliance readinessBusiness Voice & Calling
Modern cloud voice and calling support that keeps teams reachable across offices and locations.
Explore business voiceAlways On IT Operations
Proactive support, monitoring, maintenance, and coordination so technology stays steady day to day.
Explore operationsModernize healthcare technology without losing sight of the mission.
For pediatric practices and healthcare providers looking to modernize IT, strengthen security, and support compliance, Covenant can help shape a right-sized plan.