How Willamette Falls Pediatric Group Enhanced Security & Efficiency with Covenant Technology Solutions
Client Overview
- Industry: Pediatric Healthcare
- Size: Three locations, six providers, 28 employees
- Location: Oregon City, Canby, and West Linn, Oregon
- Core Services: Pediatric medical care for infants, children, and young adults up to age 21
The Client
Founded in 2006, Willamette Falls Pediatric Group (WFPG) transformed from a former OHSU satellite group into a thriving pediatric practice. Today, WFPG operates in Oregon City, Canby, and West Linn, with six providers and 28 employees delivering high-quality pediatric care. With 40% of its patient base on Medicaid, WFPG is dedicated to accessible healthcare for all.
The Challenge: Security, Compliance & Growth
As WFPG expanded, their technology infrastructure struggled to keep up. The key challenges included:
Immediate Challenges
- Lack of prior business management experience
- Need for a complete business IT infrastructure setup
- Compliance with HIPAA regulations
- Complex IT integration across multiple locations
Growing Operational Demands
- Transitioning from paper-based records to Electronic Health Records (EHR)
- Ensuring secure data-sharing across multiple offices
- Managing IT needs for a rotating staff
- Addressing rising cybersecurity threats
A Critical Wake-Up Call: Data Breach
A major data breach exposed vulnerabilities in WFPG’s existing systems, underscoring the urgent need for enhanced security measures.
The Solution: Transforming IT with Covenant Technology Solutions
Covenant Technology Solutions partnered with WFPG to implement a robust IT strategy that addressed immediate and long-term needs.
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Infrastructure Modernization
- Migration to SkyDesk365, a cloud-based healthcare IT platform
- Consolidation of server infrastructure for streamlined operations
- Implementation of RingCentral VoIP for reliable communication
- Integration of Electronic Health Records (EHR) across all locations
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Security Enhancements
- Deployment of Microsoft Business Premium security features
- Implementation of Fortify cyber-hardening solutions
- Strengthened email security protocols
- Multi-Factor Authentication (MFA) for secure access
- Comprehensive HIPAA-compliant data protection measures
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Remote Work Enablement
- Secure remote access for all staff
- HIPAA-compliant work-from-home solutions
- Virtual desktop infrastructure deployment
- Seamless multi-location access for rotating staff
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Ongoing IT Support & Strategic Planning
- Weekly check-ins with dedicated IT support team
- Rapid response to IT challenges
- Strategic technology planning for continuous improvement
Why WFPG Chose Covenant
“Covenant understands that pediatricians are among the lowest-paid doctors, and with 40% of our patients on Medicaid, we operate almost like a nonprofit. They’ve been incredibly sensitive to our financial constraints while ensuring we have the technology we need.”
— Dr. Christina Grucella, WFPG Founder
Looking Ahead: Next Steps for WFPG’s IT Strategy
The partnership between WFPG and Covenant Technology Solutions demonstrates how the right technology partner can help healthcare providers navigate complex technological challenges while maintaining focus on their core mission: providing excellent patient care.
Near-Term Goals
- Further reduce paper-based processes
- Enhance secure communication systems
- Streamline patient intake procedures
- Implement additional cybersecurity hardening measures
Long-Term Vision
- Continued technological innovation for enhanced patient care
- Improved operational efficiency across all locations
- Sustained focus on staff support and satisfaction
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Your Business Deserves IT Solutions That Scale & Secure
For pediatric practices and healthcare providers looking to modernize IT, enhance security, and ensure compliance, Covenant Technology Solutions is the trusted partner you need.
Contact us today to learn how we can help your practice stay secure and efficient in the digital healthcare landscape.