Strengthening Operations Through Trust, Security, and Microsoft-Powered Simplicity
Client Overview
- Industry: Auto Body & Collision Repair
- Size: Three locations; 10 Employees
- Location: Portland, OR and two in Washington
- Core Services: Collision repair, RV service, and restoration work
The Client
Lents Body Shop has been a trusted name in the Portland metro area for decades, known for its craftsmanship, reliable service, and community-driven ethos. As the business expanded to three locations across Oregon and Washington, Lents sought technology partners who could grow with them, without complicating their day-to-day operations.
The Challenge: VPN, Communication, Security and Remote Work
As Lents evolved from a single-shop operation into a multi-site business, outdated infrastructure hindered growth unnecessarily. The team struggled with poor remote access through unreliable VPNs, inconsistent communication between locations, and growing security concerns—all while trying to maintain high-quality service and team morale.
Pain Points:
- VPN instability made after-hours work difficult
- Communication gaps between sites due to a lack of standardized tools
- No centralized IT strategy to support security or collaboration
- A growing need for Microsoft platform support and modernization
Goals:
- Secure, seamless access to files and systems—on-site or remote
- Better collaboration tools without a steep learning curve
- A security-minded, Microsoft-savvy partner
- Long-term IT scalability with minimal day-to-day disruption
The Solution: SkyDesk365, Covenant Technology Cloud-Based Desktop Solution
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Deployed SkyDesk365
Secure Access, Anywhere, Anytime
Enabled cloud-based access to desktops and business-critical systems, supporting remote and flexible work without compromising security. -
Standardized Microsoft 365 Tools
Streamlined Communication Across All Locations
Introduced a unified toolset—like Teams—to simplify collaboration and reduce communication friction between offices. -
Strengthened Cybersecurity and Licensing
Reduced Risk, Ensured Compliance
Provided expert guidance on cybersecurity and licensing to keep systems protected, compliant, and cost-efficient. -
Ongoing Microsoft Partnership
Future-Ready with AI and Copilot
Continues to serve as a strategic advisor, preparing the Lents team for emerging tools like Microsoft Copilot and other AI-driven innovations.
The Results
Key Outcomes:
- SkyDesk365 eliminated the need for clunky VPNs, enabling secure, anywhere access
- Teams has improved internal communication—especially between remote and in-office staff
- IT-related frustrations have dropped significantly, thanks to streamlined support and simple solutions
- Microsoft licensing, Teams integration, and Copilot readiness are now part of Lents’ growth roadmap
Why Lents Chose Covenant
For over 20 years, Covenant Technology Solutions has helped businesses secure, optimize, and modernize their IT environments. Our expertise in Microsoft solutions, cybersecurity, AI, and compliance ensures your business is always ahead of the curve.
Local Partnership That Lasts
Lents has trusted Covenant for over a decade—valuing personalized support and a relationship built on quality, not quick fixes.
Microsoft Expertise
Guidance on tools like Teams and Copilot helped Lents use what they already had—better.
Security-First Foundation
Covenant baked cybersecurity into every solution, from SkyDesk setup to Microsoft 365 security posture.
Relationship-Driven Partnership
The Lents team sees Covenant not just as a vendor, but as an extension of their internal team.
Proven Expertise Since 2002
From cloud to cybersecurity, Covenant has helped Lents modernize IT with trusted, long-term guidance.
“SkyDesk365 gave us flexibility without the frustration. We’re no longer tied to the office when we need to get something done, especially after hours.”
– Dawn McCoy, Co-Owner
“It’s been a seamless experience.
– Jim McCoy, Co-Owner
We haven’t had to change providers in over a decade—and that’s because Covenant keeps delivering value.”
Looking Ahead: A Future Powered by Microsoft and Partnership:
Lents Body Shop continues to explore tools like Copilot to increase efficiency, simplify workflows, and give time back to their team. With the foundation in place, they’re positioned to adopt AI and automation in ways that feel manageable, secure, and aligned with their culture.
Future Plans Include:
- Copilot exploration and guided rollout
- Continued Microsoft licensing optimization
- Staff education around secure collaboration
- Long-term infrastructure planning
Download Our One Pager
Download the Full Lents Case Study and see how a modern IT solution transformed their operations.
Your Business Deserves an IT Partner That Sticks Around
Lents Body Shop has relied on Covenant for over a decade—and there’s a reason for that. From secure cloud access to future-ready AI tools, we deliver more than just IT support—we deliver partnership.
Let’s talk about how we can help your business run smarter, safer, and more efficiently.
