Reliable, secure calling that keeps your team connected wherever they work.
Communication should simplify collaboration, not complicate it. Dropped calls, confusing transfers, multiple apps, and desk phones that do not move with your team slow down customers and distract employees.
Covenant Technology Solutions delivers modern Business Voice and Calling built on an enterprise-grade cloud platform, so your organization gets clear calls, a consistent experience on every device, and a system that scales across offices, remote teams, and multiple locations.
Built for modern teams
Voice should be part of the way work happens now. No on-site phone hardware to maintain, no disconnected phone experience, and calling that can live inside tools your team already uses, including Microsoft Teams.
The outcomes we deliver
Business Voice and Calling helps organizations improve reliability, customer experience, security, and day-to-day communication without adding more complexity.
Reliable calling, fewer disruptions
A stable, business-class calling experience delivered over a geo-redundant network with up to 99.999% uptime, so daily operations keep moving.
Modern calling for remote teams
Make and take calls from desktop, mobile, or desk phone with one number and one experience across voice, video, chat, and SMS.
Better customer experience
Smarter routing and cleaner call handling, including auto attendants, hunt groups, and queues, help customers reach the right person faster.
Security-first communication
Configurations aligned to modern standards on a platform with SOC 2, HIPAA, and PCI compliance attestations help reduce communications risk.
Simplified administration
Reduce vendor sprawl and administer users from a single centralized portal with built-in analytics and reporting options.
Calling built into Microsoft 365
Turn Microsoft Teams into a full business phone system with PSTN calling, so your team collaborates and calls in one place.
Proven at scale
Business calling needs to be dependable enough for customer conversations, daily operations, and distributed teams.
Locations served
Business locations served on the platform.
Network uptime
Availability for resilient communications.
Calling features
Enterprise calling features included.
Support
U.S.-based platform support.
Platform holds SOC 2, HIPAA, and PCI compliance attestations.
What’s included in Business Voice and Calling
Every solution is tailored to your environment. Depending on how your business runs, your voice and calling solution may include cloud voice, Microsoft Teams calling, SIP trunking, POTS replacement, and a unified experience across devices.
Hosted VoIP
A feature-rich cloud-based phone system with no on-site PBX to maintain. Common capabilities include auto attendants, hunt groups, call park and pickup, music on hold, voicemail-to-email, find-me/follow-me, shared call appearance, receptionist dashboards, and more.
Teams Calling
Bring enterprise voice into the collaboration tool your team already uses. We connect Microsoft Teams to the public phone network so users can call anyone from anywhere without a separate app.
SIP Trunking and POTS Replacement
Keep infrastructure that still works and modernize the rest. SIP trunking supports existing PBX environments, while POTS replacement helps retire aging analog copper lines for fire panels, alarm systems, elevator phones, and other mission-critical devices.
Unified experience across devices
Support consistent calling across mobile, desktop, and desk phones, with optional add-ons such as audio and web conferencing, call reporting, and contact center services as your needs grow.
Seat types to match every role
Your phone system should fit the way people actually work, from executives and mobile staff to common areas and conference rooms.
| Seat type | Best for | Highlights |
|---|---|---|
| Executive | Primary users who need the full toolkit | Dedicated line with a 10-digit number and the most robust feature set. Also available with mobility and as extension-only. |
| Smart Number | Mobile and on-the-go staff | One unified number that routes calls to work, home, or cell based on your rules. Includes mobility. |
| Basic | Common-area, lobby, and conference phones | A dedicated line with an essential feature set for shared spaces. |
Microsoft Teams Calling options
If your team already lives in Microsoft Teams, voice can become a natural extension of Microsoft 365 instead of another disconnected application.
Covenant can help you choose the right path for Teams voice based on control, administration, complexity, and calling requirements.
- Teams Phone: Enterprise-grade PBX functionality integrated into Microsoft Teams with a direct connection to the PSTN.
- Operator Connect: A streamlined path to Teams calling, with dial tone provisioned and managed for you.
- Direct Routing: Enterprise voice and dial tone for Teams when you need more control or custom configurations.
Why Covenant Technology Solutions?
We approach communications through the lens of operational continuity: keeping people connected, minimizing disruption, and reducing risk.
20+ years of IT and cloud expertise
Since 2002, Covenant has helped businesses modernize infrastructure, improve security, and maximize IT investments.
Microsoft-focused guidance
As a Microsoft-focused provider, we make Teams calling a natural extension of the environment your organization already runs.
Secure and compliant IT solutions
We bring security, compliance, and operational discipline into voice, Microsoft 365, and cloud environments.
Related Covenant solutions
Business voice works best when communication, Microsoft 365, cloud, security, and ongoing operations are aligned.
Microsoft Services
Optimize, secure, and modernize the Microsoft environment your team relies on every day.
Explore Microsoft ServicesAlways-On IT Operations
Ongoing monitoring, maintenance, and support to keep users, systems, and communication tools reliable.
Explore Always-On IT OperationsRisk Mitigation & Cyber Resilience
Reduce risk across identity, email, endpoints, cloud, backup, and business-critical systems.
Explore Risk & ResilienceCloud Modernization & Migration
Modernize cloud infrastructure and align your collaboration, calling, and business applications.
Explore Cloud ServicesYour VoIP questions answered
What is VoIP, and how does it work?
VoIP, or Voice over Internet Protocol, lets you make calls over the internet instead of traditional phone lines. It converts voice into digital data and transmits it over your internet connection.
Why should my business switch to VoIP?
VoIP offers flexibility, scalability, and unified communication across voice, video, chat, and SMS. It can reduce operational complexity while improving productivity and customer experience.
How secure is VoIP?
The platform is built with enterprise security in mind and holds SOC 2, HIPAA, and PCI compliance attestations. Covenant helps ensure secure configurations and access controls are in place.
Does it work with Microsoft Teams?
Yes. Covenant can help turn Microsoft Teams into your full business phone system with PSTN calling, and support integrations with CRM and other business applications.
Is VoIP scalable for growing businesses?
Yes. Add or remove users and expand across locations as you grow, so your phone system matches your size and needs.
Can I keep my existing phone system or analog lines?
Often, yes. SIP trunking can modernize an existing PBX without replacing it, and POTS replacement can keep critical analog devices online.
How do I get started?
Contact Covenant to schedule a consultation. We will assess your current setup and design a tailored solution to improve call quality, reliability, and customer experience.
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If you know an organization that deserves better IT, security, cloud, or Microsoft support, we will handle the introduction with care.
Explore the referral programStart with a Voice and Calling Review.
Before recommending anything, Covenant starts by understanding what success looks like for your business: current phone system pain points, users, locations, call volume, remote and hybrid needs, call routing, customer-experience goals, and security and continuity requirements.
You receive pricing options based on your needs, a recommended approach, what to avoid, and a phased plan if you are migrating.